Appel Hospitality Associates
Appel Hospitality Associates
Superior Solutions




AHA's most requested course addresses the paramount concern that no guest is to leave unhappy. Our approach provides a laser sharp focus on empowering the face of your business, and providing your employees with the skill set necessary to handle the most delicate of situations. One of the biggest obstacles to service recovery rests with your team's misunderstandings around empowerment. Our exceptional media, interactive modules, and of course our signature role-play will tear down the superstitions about service recovery and help your entire team build a stellar recovery culture.





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